Free Shipping
Toolnocknock.com is a global tool service provider. Currently, we have set up several shipping warehouses in the world, including the United States, France, Russia, Spain, Germany, Poland, etc. We provide free shipping service for customers in North America, Europe, the Middle East, some countries in Oceania, some countries in Asia, and some countries in northern Africa. We charge partial postage for customers in southern African countries, Latin American countries, Central American countries and some other regions. Hope our service can get your support and recognition.
If you would like a more comprehensive logistics policy and to find out if your country is included in our free shipping range, please contact us via our service email at Service@toolnocknock.com.
Free Return
All Toolnocknock.com orders include free returns. With ‘Free Return’ service, you get 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed and in their original condition – complete with the original packaging, tags, etc. It’s easy and fast:
1. Return items locally and easily: 1) Get the return code or label, 2) wait for door-to-door pickup service or take your package to the designated service point and, 3) lastly, wait for the local warehouse to confirm receipt of your returned package.
2. Refund will be made to you once we confirm receipt of your returned parcel which meet the conditions for reimbursement.
3. Items will be processed at a local warehouse, instead of being sent back to the seller’s country of origin (eg China).
4. Not all countries have Free Return service. At present, supported countries include the mainland territories of the United States, Canada, Australia, United Kingdom, France, Spain, Germany, Russia, South Korea, Saudi Arabia, UAE, Italy, Netherlands, Poland, Brazil and Israel.
5. Returning packages via a designated local return service point or via a door-to-door pickup service is free.
Note: You can only enjoy one-time free local return for one order. If you initiate multiple return requests under an order, you can only enjoy the free local return service once, and other return requests can still enjoy local return service but you will have to cover the return shipping costs to the designated local return address. Therefore, please consider returning jointly the products to avoid paying that additional shipping cost.
Money Back Guarantee
We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get a refund 30 days after the claim process finishes.
1. Contact Us. Go to your order history and select the item. Discuss the issue with us and see possible solutions.
2. Apply for Refund. Simply raise a claim by opening a dispute within 15 days following the delivery of your order or the end of the package receipt confirmation period (as listed in your order details).If you need to return an item, simply login to your account, view the order using the ‘Complete Orders’ link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
3. Get Money Back in 30 Days. We will return your money in 30 days, however, in many cases you will receive a refund more quickly.